2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.
Soleil is committed to providing you with the most convenient and reliable vacation rental experience possible while ensuring your enjoyment is always paramount. Feel free to reach out to us at the following lines of communication if you have any questions along the way:
Phone & Text: 850-855-4128
Email: hello@soleilvaca.com
The terms of our Rental Agreements are provided below and are intended to help you enjoy a safe, reliable, and convenient booking. The Rental Agreement sets out the terms of your booking with us and governs our interaction together.
PAYMENT
An advanced deposit will be required by credit card at the time the reservation is made of no less than 25% of the total reservation value. The remainder of the rental value is due 30 days prior to the arrival date by credit card or check, but the credit card on file can be automatically charged at our discretion at any time within the window of 30 days to arrival. If payment by check is requested, the guest must notify us as soon as possible to obtain our mailing address and the check must be received no later than 30 days prior to arrival or the credit card on file will be charged. Note, your reservation is not confirmed until the advance rent deposit is charged on the credit card provided. Charges may take up to 48 hours to appear on your credit card statement. Should your arrival date fall within 30 days after the booking date, 100% of the total reservation value is due at the time of booking by credit card. Should your initial payment via credit card be declined, we will reach out to you and attempt to rectify the situation. Should the payment not be made within 24 hours of the initial booking creation, the reservation will be canceled. If your arrival date falls within 24 hours of the initial booking creation, no opportunity to rectify the situation will be granted and the reservation will be immediately canceled for non-payment.
Bookings made through third-party booking channels like Airbnb or VRBO are subject to the payment terms and conditions outlined and agreed to on those booking channels. We strongly encourage guests to familiarize themselves with the booking policies of any third-party booking channels before making a booking as we will adhere to their policies and refunds for exceptions will not be granted outside of those established policies.
Failure to make the remaining payment within 30 days of arrival will result in your reservation being canceled and forfeiture of all money paid thus far for holding dates on the calendar. This rental agreement must be signed within 48 hours of your booking being made or your reservation will be canceled and all money paid thus far will be retained by Soleil as a holding fee for blocking the calendar.
Cancelations, Refunds, Modifications & Unit Limitations
In the event that you need to cancel your reservation, cancelations made outside of 45 days to arrival will receive a full refund, minus 10% of the total reservation value. Reservations canceled within 45 days to arrival forfeit the total reservation value. No show reservations, instances of vacating early, or guests that fail to make the remaining payments due will not receive a refund of any kind except when a local state of emergency exists, and an evacuation order is declared by local authorities.
As an added layer of protection, we offer Travel Insurance and Cancel for Any Reason coverage for an additional cost. For more information about these two products, visit our Travel Protection FAQ or email us at hello@soleilvaca.com. We will make every effort to place guests in their selected unit, however, due to circumstances beyond the company’s control, we are not able to guarantee specific units or rooms. We ask you to understand that between the time of booking and your arrival, maintenance issues can develop, property sales can occur and other circumstances beyond our control can change the circumstances of what is available. Soleil also reserves the right to not accept online reservations in the event of rate discrepancies due to software integration issues, maximum capacity concerns, credit card declinations, or as otherwise determined by our sole discretion. Bookings made through third-party booking channels like Airbnb or VRBO are subject to the payment terms and conditions outlined and agreed to on those booking channels. We strongly encourage guests to familiarize themselves with the booking policies of any third-party booking channels before making a booking as we will adhere to their policies and refunds for exceptions will not be granted outside of those established policies.
If your booking is outside of 45 days to arrival, you are eligible to make modifications to your booking including changing properties, adding or removing guests, switching dates, or other changes deemed appropriate by us. Guests will be responsible for any difference in price that these changes incur. Reservations within 45 days to arrival are not eligible for modifications of any type. This modification clause does not apply to reservations booked through Airbnb, as those reservations are never eligible for modifications under any circumstances.
Unless otherwise required by law, guests agree that no refunds of any kind will be given by Soleil or any partner collecting payments on our behalf unless Soleil deems it appropriate and expressly consents, in writing. Should a guest receive a refund from a channel partner such as Airbnb, or others, without our express consent, Soleil will take legal action against the guest to recoup the funds and any additional legal fees incurred. Furthermore, guests agree that no credit card disputes or chargebacks will be initiated for any charges charged by Soleil or relating to any part of the accommodation or experience provided by Soleil, under any circumstances, including for instances of guest damage or what is suspected to be guest damage. The guest hereby agrees that any refund not explicitly authorized by Soleil and provided for in writing is deemed unapproved and the guest agrees to immediately reimburse Soleil for any amount refunded without authorization.
Soleil Travel Insurance and Cancel for Any Reason
For an additional cost of 7% of the total reservation value and available on reservations less than 90 days, guests may choose to enroll in travel insurance. Standard Travel Insurance provides reimbursement for specified losses arising from risks such as sickness of a family member, accidental injury, weather delays, natural disasters, unexpected changes in employment, and many more specified reasons. In addition, for an additional charge of 10.8% of the total reservation value, travelers can choose the optional CFAR benefit which reimburses up to 60% of pre-paid non-refundable charges should the covered traveler cancel for any reason not covered by standard travel insurance. Limits and restrictions regarding eligibility apply. For more information, visit our Travel Protection FAQ or reach out to us at hello@soleilvaca.com.
By default, neither form of travel insurance will not be added to your reservation without your consent and acknowledgement. In most cases, travel insurance must be purchased at the time of booking but in some instances, it can be purchased after a reservation is made; simply reach out to our team for assistance.
Please initial below stating you understand this section. Declining travel protection comes with significant risk. We strongly encourage this protection! Refunds will not be granted outside the standard refund policy for situations that arise that would have otherwise been covered by Travel Insurance. This includes the threat of natural disasters such as hurricanes where an evacuation order has not been issued by local authorities.
Security Deposits & Property Damage Protection Fees
All of our rentals include a damage protection fee depending on the size of the property you booked. We do this so you don’t have to pay a damage deposit that you have to wait to get returned to you. The damage insurance fee covers accidental damage but does not cover intentional damage. If there is intentional damage, or what is suspected to be so, we will charge the credit card on file to cover the costs of repairs. This Property Damage Protection plan covers unintentional damages to the rental property interior that occur during your stay, provided they are disclosed to management prior to check-out and provided they are considered normal wear and tear. The policy will pay a maximum benefit of $1,500. Any damages that exceed $1,500 will be charged to the credit card on file. If a benefit is paid under this section and it is later found that the guest acted with negligence, was untruthful about the facts or omitted any detail of the situation, the guest will reimburse Soleil for the cost of repair or replacement of such property up to a maximum benefit of $1,500. Certain terms and conditions apply.
Damage, Continued
Damage can include but is not limited to:
• Damage to the unit or its contents, beyond normal wear and tear.
• Signs of pets being in a non-pet-friendly unit.
• Excess debris, rubbish, trash, soiled dishes.
• Linens or terry items damaged, destroyed, or taken. See Linen Fee Schedule for a detailed breakdown of what these charges would be.
• Furniture damaged.
• Marks on the walls.
• Holes in the walls.
If you’ve damaged the condo or home during your stay, we have the right to charge you up to the full cost of repairing or replacing the damage.
Other reasons you may get charged for damage:
• If you’re evicted by local law enforcement, on-site security staff, or Soleil.
• If you remove furniture or any other item from the unit.
• If you leave stains on the carpets, furniture, or any other surface.
• If you cause damage to any of the exterior of the property.
• If you break windows, dishes, or other items not considered to be normal wear and tear.
We strongly encourage guests to inform us of any damage as soon as it occurs. Failure to inform us leads us to believe it was intentional and we will charge you for it.
Check-in & Check-out Policies
The standard guest check-in time is 4 PM Central Time. Unless otherwise informed in advance by Soleil, you may not check into your rental unit until 4 PM. This gives our housekeeping and maintenance staff time to clean or make repairs after the previous check-out. All Soleil-managed rentals are equipped with a digital keypad lock or lockbox.
Entry codes will be provided between 12-24 hours ahead of your 4 PM arrival time via email or the booking channel messaging system. Your door code for digital locks will begin working at 4 PM on the day of arrival and cease to work at 10 AM on the day of departure, unless otherwise noted.
When you arrive at the rental property, we encourage all guests to perform a walkthrough of the home and note any damages you notice. Please inform us of this immediately so you are not held liable for damages.
After you’ve had a fantastic vacation, here are the things you need to do before you leave:
• Make sure you haven’t damaged the condo or home. If an accident has occurred, inform us right away.
• Make sure all of your trash has been bagged, tied, and removed from the home. Utilize the proper receptacles (trash chute, garbage cans, etc.) Trash left in a home could result in an excessive trash removal fee.
• Wash any dishes you used and/or place them in the dishwasher and start a cycle. We will unload them.
• If applicable to your rental property, please leave all wristbands in the original location you found them. Missing wristbands will result in a $50/wristband charge being levied to your credit card. This line item does not apply to disposable wristbands.
• All charges accrued during your stay must be paid in full prior to departing.
• Check-out time is at 10 AM of the day you are scheduled to check out unless specified otherwise.
Early check-in and late checkout may be available, on a case-by-case basis. Early check-in cannot be guaranteed until the morning of your scheduled arrival. Guests may check with us to determine if it’s available and if so, guests may purchase the early check-in option for $75 which enabled check-in at 12 PM central time on the scheduled arrival day. Late checkout may be purchased, if available, during the guest’s stay for $50 which extends checkout time until 3 PM on the scheduled departure day.
Please be sure to do a once, twice, and thrice over in the property to be sure you haven’t left anything. We are not responsible for items left in the rental unit but will try to locate anything you left behind to the best of our ability. If located, an additional shipping fee may apply.
Guest Experience and Starter Set of Supplies
All of our rental units are stocked with a starter set of supplies, including paper towels, toilet paper, shampoo and conditioner for each bathroom, bar soap for each vanity and shower/bathtub, dishwasher soap, liquid dish soap, laundry soap, linens for all available beds and an assortment of terrycloth such as bath towels, kitchen towels, hand towels, washcloths, and bathmats. Some rental units are equipped with beach towels, but most are not. Should you wish to use beach towels, we recommend bringing them with you or purchasing them from a local store. These can be provided and waiting for you in the condo for an extra fee. Do NOT take the provided bath towels to the beach or pool to use as beach towels. This action will result in a damage fee being charged.
Our starter set of supplies is not intended to last for your entire reservation. Should extra supplies be needed during your stay, we recommend purchasing them from a local store. Additional supplies can be provided by Soleil for an additional charge.
Should you need to reach us at any point or for any reason during your stay, please contact us directly via phone or text at 850-855-4128 or by email at hello@soleilvaca.com.
Maintenance & Housekeeping
It is our goal for you to have the best vacation possible when staying with Soleil. In keeping with that, please let us know if you have any maintenance or housekeeping issues during your stay. Each of our units is inspected prior to your arrival, but if something should happen while you’re here, please let us know so we can take care of it. We apologize in advance if you should be inconvenienced in any way, but our goal will be to correct the problem as soon as possible for you. We do not issue refunds or compensation for housekeeping or maintenance issues unless we are given the opportunity to correct them, at which time any compensation is at our sole discretion. We recognize that issues may arise during your stay, such as a washing machine breaking down, WiFi not working consistently, or other situations. We require guests to notify us as soon as you are aware of the situation so that we may attempt to fix it. An attempt to fix would include scheduling a repairman for an appliance, contacting a pool service to clean a pool, notifying the HOA of a broken elevator, etc. We do not issue compensation or refunds for any reason and any request by a guest for such will be denied solely at our discretion. We make no claims that properties will be in "perfect" condition and we expect guests to understand that these properties are high-traffic vacation rentals that will experience wear and tear and issues along the way.
Occupancy
The maximum number of people that are allowed to stay in any one unit is not to exceed the total sleeping capacity that is listed on the property page of the website or booking channel you booked through, at any time. For example, if a property sleeps 6 people, no more than 6 people can be onsite at any time, for any reason, without advanced approval from Soleil. Should you violate this section, we reserve the right to immediately evict you from the property and you will forfeit all money paid.
Minimum Age Requirements
Many Soleil rental units carry a minimum age of 25 years old for the responsible party of the reservation, meaning the person that books the reservation and is accepting full responsibility for all other occupants, is 25 years old or older. Some exceptions exist where this age is 21 years old and such units would be clearly listed as such in the unit description. Unless otherwise noted, the 25-year-old minimum age requirement applies. The responsible person MUST be occupying the home for the entire duration of the reservation. Violation of this section will result in immediate eviction and forfeiture of all money paid. Third-party bookings, or booking for someone else, is strictly prohibited.
Occupying a managed vacation home implies that you agree not to conduct ANY illegal activity as defined by the established laws of the local, county, state, and Federal jurisdictions. Failure to abide by all established laws, or conducting any illegal activity on the property will result in your immediate eviction and forfeiture of all money paid.
Smoking Policy & BBQ Grilling
All Soleil rental units are designated Smoke-Free homes. There is to be no smoking on the property, at all, including outdoor areas like balconies, patios, and backyards. If a guest needs to smoke, you will need to go to a community area (if in a condo building) or the edge of the road (if in a single-family home.) Any damage, smoke-smell accumulation in or outside of the home, soot, or smoking debris will result in an immediate $500 minimum fine being levied to your credit card.
We encourage guests to use any provided grilling device that is included with your rental unit, whether private or public. Many condos and communities offer public grilling spaces, typically equipped with charcoal grills. With any use, guests are expected to properly dispose of all trash, coals, and other debris in the proper receptacles. Bringing grills into a rental unit or onto an outdoor space of a rental unit that does not already have a grill provided is strictly prohibited and most likely against Florida Fire Code. Violation of this section could result in immediate eviction.
Pets
We welcome and encourage guests to bring pets when booking a pet-friendly home. Guests renting a pet-friendly home may bring up to two dogs with an applicable pet fee of $125 per pet. Cats and other types of animals are not allowed. No more than two pets are allowed per home without express consent granted by Soleil. Guests found in violation of this section will be asked to remove the pet, pay an additional cleaning amount, and could be evicted from the home without further warning or notice. Guests are explicitly responsible for any damage caused by their pets. The Property Damage Protection does NOT cover pet damage. Pet damage can include, but is not limited to, carpet stains, furniture rips or tears, frays in carpeting or rugs, and damage to walls. Guests must properly dispose of all pet debris and waste or an additional cleaning amount will be charged in the amount of $25 per pile of pet waste.
Guarantees
Soleil accepts no responsibility or liability for things outside of our control including, but not limited to, weather, water conditions, or acts of God, accessibility or functionality of resort- or HOA-controlled amenities, speed or functionality of elevators, etc. Our properties are located in areas with ongoing and continual construction and development. During your stay, you may experience construction noise, road closures or detours, or other impacts as a result. Unless otherwise required by law, guests agree that no refunds of any kind will be given by Soleil or any partner collecting payments on our behalf unless Soleil deems it appropriate and expressly consents. Should a guest receive a refund from a channel partner such as Airbnb without our express consent, Soleil will take legal action against the guest to recoup the funds and any additional legal fees incurred.